Return Policy

Return Policy – SoulArt Shop (U.S.)

🖼️ Original Artwork (One-of-a-Kind Paintings)

All original paintings are final sale. These are one-of-one, handmade pieces — once purchased, they are considered sold and non-returnable. We take care to photograph and describe each piece accurately. If your painting arrives damaged, please contact us within 5 days of delivery with photos so we can resolve the issue.

👕 Print-on-Demand Items (Clothing, Totes, etc.)

Each print item is made to order just for you. We do not accept returns for size, color preference, or change-of-mind. However, if your item arrives misprinted, damaged, or defective, we’ll replace it at no cost.
Please report any issues within 7 days of delivery, with clear photos of the product and packaging.

📦 How to Report an Issue

Email: [your email address]
Include:

  • Your order number

  • A clear description of the issue

  • Photos showing damage/defect

❗️Important Notes:

  • Shipping costs are non-refundable.

  • Returned items without prior approval will not be accepted.

  • We are not responsible for lost or stolen packages marked as delivered.