Return and Exchange Policy

Return & Exchange Policy

At SoulArt, we want you to love what you receive. If you're not completely satisfied, we accept returns and exchanges under the following conditions:

✅ Return Eligibility

  • We accept returns for both defective and non-defective products

  • Items must be in new, unused condition

  • Returns must be initiated within 30 days of delivery

🔄 Exchanges

  • Exchanges are accepted within the same 30-day window

  • Subject to item availability

  • Contact us to arrange an exchange

📦 How to Return

  • Returns must be shipped to a designated drop-off location

  • Please contact us at [your email] with your order number to start a return or exchange

  • You will receive detailed instructions by email

💰 Fees & Processing

  • No restocking fees

  • Return shipping may apply (only for non-defective returns)

  • Refunds are processed within 10 business days of receiving the return

  • Refunds are issued to your original payment method

⚠️ Non-Returnable Items

  • Custom or made-to-order items (e.g. personalized print-on-demand products) may not be returnable unless defective

  • Art supplies, if opened or used, cannot be returned

For any questions or to start a return, contact us at [your customer support email].

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